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Screensaver notification is a powerful communication method to get the word out in any hospital.
Attach, embed or link videos and enhance visual communication to all staff.
Keep all employee who are on the go connected, informed and accountable.
Customize qualifying questions and offer opt in for any event or opportunity.
Push Employee Newsletters directly to desktops and mobile devices.
Pulse check your staff by creating and deploying instant employee surveys.
Increase hospital employee skills and identify knowledge gaps with custom staff quizzes.
Publish communications directly to any employee desktop computer background.
Location Independent Alerting:
▪ Desktop alerts reach all staff, regardless of their location or network. Target multiple locations and mobile devices.
Persistent Desktop Screen Alerting:
▪ Set desktop alerts messages to remain on the screen, or to reappear at scheduled intervals, prompting the employee to respond or acknowledge.
HCAHPS Communication Software Advantages
POWERFUL Broadcasting Functionality:
▪ Desktop alert messages pop up on targeted desktop monitors, common area screens or mobile devices.
Unlimited Content Capabilities
HCAHPS Results Depend On The Tools Used To Create Employee Awareness
Engage Hospital Employees To Improve HCAHPS
Strategy to Improve HCAHPS Scores Starts With Effective Communication and Employee Awareness.
Video: XComms Desktop Alert Software
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Learn How To Improve HCAHPS Scores with Effective Employee Awareness and Internal Communication Programs For Hospital Staff. Tips to Improve HCAHPS Scores. Must have for HCAHPS Improvement Plan. HCAHPS High Scores 101. Employee Communication Program For Improved HCAHPS Scores. Improve Patient Surveys. HCAHPS Tips for High Scores. Healthcare Employee Internal Communication
When the conversation begins regarding how to raise low HCAHPS scores the conversation has to start with:
• Are hospital employees aware of the importance of HCAHPS and its impact?
• Are hospital employees aware of their specific role in improving HCAHPS scoring and the patient experience?
• How do we know that we are creating the necessary employee awareness of HCAHPS?
• How do we know the hospital staff actually understands the HCAHPS process and their level or responsibility?
Depending on the importance placed on internal communication will ultimately determine the answers to every one of those questions.
MINIMIZE COST AND OVERALL IMPACT OF LOW HCAHPS SCORES
HCAHPS Score Improvement Plan
Since the inception of HCAHPS in 2008 patient care and competition in the healthcare industry has never been more important or measured. From improved patient care to hospital incentives and competitive positioning, the importance of high HCAHPS scores is as crucial as ever.
While a strong focus on proper care and effective communication with patients is being placed with HCAHPS patient surveys internal focus needs to also be placed on how HCAHPS importance is being communicated internally with hospital staff.
XComms Direct Internal Employee Desktop Alert Messaging Software © ALL RIGHTS RESERVED.
HCAHPS Internal Communication Software Functionality
AFFORDABLE Best In Class Staff Comms Software:
▪ Customized User or Machine Based licensing. NO Recurring Fees. NO Server Licensing Fees. Locally Hosted at NO Extra Cost
CUSTOMIZABLE Visual Communication:
▪ Customized desktop alert designs tailored to your brand, department, division, initiative, and more. Save your own message templates for later use.
▪ Improve Employee Awareness
▪ Improve Accountability
▪ Improve Patient Care
▪ Improve HCAHPS Scores
▪ Improve Competitive Positioning
▪ Insert Graphics
▪ Rich Text Formatting
▪Videos (Link, Record or Attach)
▪Flash Presentations
▪Audio Files
▪HTML
▪ File Attachments
▪ Customizable Interactive Content
All With Full Tracking and Analytics!
The first step in improving HCAHPS scores (and these are really HCAHPS basics) is creating a hospital wide and complete understanding of what exactly is being measured by patients. Using internal communication to create hospital employee awareness of how every hospital team member plays a crucial role in HCAHPS scoring is paramount.
To create that awareness and ultimately create position specific accountability requires a communication strategy that not only provides hospital staff sufficient comprehension of how hospitals are being measured but also creates a culture of individual responsibility to do their part in creating the ideal patient experience
The second step in improving HCAHPS scores is incorporating an effective and efficient vehicle for hospital communication. An internal communication plan to improve HCAHPS scores needs to be able to get the word out as well as measure hospital employee’s level of understanding of the HCAHPS process, impact and their role. Regular circulation of HCAHPS 101 to hospital staff is crucial so the process of dissemination has to be one that is easily executed by administrators, management, executives or IT Staff.
Like with any other internal communication vehicle there are flaws. From the employee who may not have received the information to the employee who is not be available when material needs to be reviewed and the employee who simply just not understand the importance ... Any vehicle for hospital communication needs to have measurement of readership and acknowledgement functionality as well as the capacity to measure employee understanding of all internal initiatives or policies regarding patient care and HCAHPS.
In addition to broadcasting “What you need to know about HCAHPS” a tool for measuring a hospitals employee’s level of understanding of HCAHPS is crucial. Regular testing and discovery of knowledge gaps is a valuable tool to improve HCAHPS scores at any position in any hospital.
When the conversation begins regarding how to raise low HCAHPS scores the most common questions have to be:
• Are hospital employees aware of the importance of HCAHPS and its impact?
• Are hospital employees aware of their specific role in improving HCAHPS scoring and the patient experience?
• How do we know that we are creating the necessary employee awareness of HCAHPS?
• How do we know the hospital staff actually understands the HCAHPS process and their level or responsibility?
• What is the cost and organizational impact of low HCAHPS scores?
Depending on the importance placed on internal communication will ultimately determine the answers to every one of those questions.
HEALTHCARE ALERT SOFTWARE
Essential Direct Internal Employee Communications
Immediately send out desktop notifications alerts through various flexible messaging channels so your key hospital messages will never be ignored, pushed to the side or deleted!!
FLEXIBLE Desktop Alert Options:
▪ Easily determine the size, positioning and prominence of the desktop alert window for each message pop-up.
DIVERSE Desktop Alert Targeting:
▪ Target alerts to specific users, departments, locations or entire company. Full Active Directory Synchronization and Auto Update.
MEASURABLE Desktop Alert Readership:
▪ Get immediate feedback and acknowledgement rates from desktop alert's real time analytics functionality.
▪ Broadcast Key Information
▪ Measure Active Level of Awareness
▪ Identify Knowledge Gaps
▪ Flush Out Under Performers
▪ Increase Employee Engagement
Reach ALL Hospital Employees Directly With Full Targeting, Scheduling and Real Time Acknowledgement Reporting and Improve Internal Communication.
Hospital Alert Software, hospital alerting software, healthcare alert software, hospital staff update software
Use the contact form on the right if you would like to receive more information about XComms Direct HCAHPS Improvement Solutions.
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Office: 1-855-323-9663
Email: info@xcommsdirect.com
Update healthcare staff without disrupting workflow with desktop scrolling ticker messages.
Send important updates directly to hospital staff as desktop pop-up alert messages.
- Assess current staff level of active understanding of HCAHPS with internal quizzes or surveys.
- Collect results and create an action plan.
- Update staff with reminders and training material aimed at improving hospital HCAHPS scores.
- Follow up with second wave of staff assessments to determine if understanding levels of HCAHPS have improved or if training material or frequency of messaging requires adjustment.
- Create a culture of 100% patient satisfaction with digital signage using your current computer screens to display material on desktop wallpaper and screensavers.
HCAHPS INTERNAL ASSESSMENT
SO … WHAT IS THE BEST WAY TO COMMUNICATE THE IMPORTANCE OF HCAHPS AND ULTIMATELY RAISE LOW SCORES?
The reality is that without complete awareness and a willingness from all staff to focus on patient care satisfaction high HCAHPS scores would only be achieved accidentally.
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