Pulse check your contact center staff by creating and deploying instant employee surveys.
Increase call center employee skills and identify knowledge gaps with custom staff quizzes.
Persistent Call Center Desktop Screen Alerting:
▪ Set desktop alerts messages to remain on the screen, or to reappear at scheduled intervals, prompting the employee to respond or acknowledge.
Call Center Communication Alerts
Reach ALL Call Center Agents Directly With Full Targeting, Scheduling and Real Time Acknowledgement Reporting and Improve Call Center Internal Communication.
Push Employee Newsletters directly to contact center desktops and mobile devices.
Keep all supervisors and management connected, informed and accountable.
Send important updates directly to call center staff as desktop pop-up alert messages.
XComms Direct Internal Employee Desktop Alert Messaging Software © ALL RIGHTS RESERVED.
▪ Insert Graphics
▪ Rich Text Formatting
▪Videos (Link, Record or Attach)
▪ File Attachments
▪ Customizable Interactive Content
All With Full Tracking and Analytics!
Affordable Internal Communication Solutions
DIVERSE Desktop Alert Call Center Targeting:
▪ Target alerts to specific users, departments, locations or entire company. Full Active Directory Synchronization and Auto Update.
MEASURABLE Desktop Alert Readership:
▪ Get immediate agent feedback and acknowledgement rates from desktop alert's real time analytics functionality.
CUSTOMIZABLE Visual Communication:
▪ Customized desktop alert designs tailored to your brand, department, division, initiative, and more. Save your own message templates for later use.
FLEXIBLE Call Center Desktop Alert Options:
▪ Easily determine the size, positioning and prominence of the desktop alert window for each message pop-up.
Customize qualifying questions and offer opt in for any event or call center opportunity.
Screensaver notification is a powerful communication method to get the word out.
Location Independent Alerting:
▪ Desktop alerts reach all call center staff, regardless of their location or network. Target multiple locations and mobile devices.
Publish communications directly to any call center employee desktop background.
Update call center staff without disrupting workflow with desktop scrolling ticker messages.
Immediately send out call center desktop notifications alerts through various flexible messaging channels so your key agent messages will never be ignored, pushed to the side or deleted!!
Unlimited Content Capabilities
INTERNAL COMMUNICATION SOLUTIONS FOR:
AFFORDABLE Best In Class Staff Comms Software:
▪ Customized User or Machine Based licensing. NO Recurring Fees. NO Server Licensing Fees. Locally Hosted at NO Extra Cost
Use the contact form on the right if you would like to receive more information about XComms Direct Call Center Internal Communication Solutions.
If you would like to speak to one of our representatives or email us directly our contact information is below.
Attach, embed or link videos and enhance visual communication to all call center staff.
DESKTOP ALERT SOFTWARE TOOLS
Essential Direct Internal Employee Communications
POWERFUL Broadcasting Functionality:
▪ Desktop alert messages pop up on targeted call center desktop monitors, common area screens or mobile devices.